Ulta Beauty Stores Restocked & Resold Used Cosmetics, Shampoos & Lotions

On February 21, 2018, Wolf Haldenstein Adler Freeman & Herz and McLaughlin & Stern were appointed as lead counsel in the nationwide class action lawsuit against Ulta Beauty, Inc. (“Ulta”) by Judge Jorge L.  Alonso of the United States District Court for the Northern District of Illinois, Kimberly Laura Smith-Brown v. Ulta Beauty, Inc. 1:18-cv-610 (N.D. Ill.).  Wolf Haldenstein Adler Freeman & Herz and McLaughlin & Stern filed a federal class action complaint against Ulta on January 26, 2018 alleging that Ulta engages in a company-wide practice of re-selling beauty and make-up products that were previously used and returned by other Ulta customers.

The suit alleges that for years Ulta has secretly restocked and resold used cosmetics, including mascaras and foundations and other products such as lotions and shampoos.  Customers have no way of knowing whether the makeup or cosmetic supplies they buy are new or have been used by other people before them.  For example, returned products like mascara and foundation are put back on shelves to be re-sold to unwitting customers.  Other products like shampoo or lotion are simply wiped down to make them look new, even though other customers have already taken them home and used them.

This case seeks to require that Ulta stop its practices immediately, retrain its staff, and refund to customers all the money that may have been spent on used, dirty makeup and cosmetic products sold as new.